Frequently Asked Questions
How are SteriShoe sanitizers different from other uv shoe products?
Plastic absorbs UVC and renders it ineffective. Our SteriShoe sanitizers are designed to be as open as possible to provide direct UVC exposure to the shoe interior. We are aware of other ultraviolet shoe deodorizers that have the lamp almost completely encased in plastic; the plastic in these products blocks almost all the UVC light from reaching the inside of the shoe.
SteriShoe sanitizers are the only product that has been awarded a Seal of Acceptance from the American Podiatric Medical Association for cleaning the inside of shoes. It is also the only product clinically proven to destroy harmful germs inside shoes that can cause foot infections and shoe odor (as published in the Journal of the American Podiatric Medical Association)
How do I register my SteriShoe® sanitizer?Jesse D'Ambra
You can register your SteriShoe® sanitizer here Register. Just fill out our online form.
How do the scent pouches affect the sanitization process?
All SteriShoe sanitizers come with optional scent packs to add a pleasant fragrance to the shoe, which is placed in the back of the shoes (or in the SteriShoe+, in front of the fan compartment) for the fan to draw the scent from (not required for sanitization). Scent pouches are created with citrus essential oils.
- Replacement scent pouches are $9.95 + shipping
- 4 sets per box (8 total)
*Each set will last 2-3 weeks, depending on use
How does my SteriShoe unit or part(s) ship to me?
All orders or warranties containing SteriShoe sanitizers will ship via *FedEx flat-rate standard 5-day shipping (expedited options are available). All other parts will ship via USPS with the same standard 5-day shipping time. *Note: All orders shipped via FedEx must be shipped to a physical address, as FedEx does not ship to PO Boxes.
How long will the bulb/lamp in my SteriShoe sanitizer last?
Lamps are designed to last up to 2000 hours for the Essential/Original models, and up to 7000 hours for the SteriShoe+, depending on use and care. However, since UVC potency decreases overtime, we recommend replacing these lamps a minimum of every 2 years to ensure optimal germ-killing efficacy.
*Because UVC lamps degrade overtime, we do not recommend storing extra bulbs for future use. Replacement lamps cannot be returned or refunded for any reason. Lamps have a 60-day warranty period.
How often do I have to treat smelly shoes for the shoe odor to go away?
1-2 treatments with the SteriShoe® sanitizer should be sufficient to initially eliminate the odor causing bacteria from your shoes. We recommend using the SteriShoe® sanitizer after each time you wear a pair of shoes. Daily use guarantees that you always put your feet into a clean pair of shoes.
I’m getting an error, my unit isn’t working properly, it is beeping/blinking red.
Please see the *Instruction Manual for your specified unit. Or, call our customer service team at 1-866-686-Shoe (7463) for troubleshooting assistance. *links to Instruction Manuals page.
My shoe bags are wearing out, or I lost them. Can I get a new set?
You may request a new set of shoe bags once a calendar year, free of charge. Please call our customer service team at 1-866-686-7463 to request new shoe bags.
What is the difference between the SteriShoe+ and the Essential?
The SteriShoe+ has a 5W, more powerful, double lamp, sanitizes in just 15 minutes. And, has an added fan feature, with optional double click, that will run for up to 8 hours to dry out wet/sweaty shoes. The fan feature is great for outdoor or sports enthusiasts. This model also has as large controller disk, with pictures, descriptive words, and audible sounds for ease in troubleshooting. MSRP: $149.95.
The SteriShoe Essential has our standard 3W bulb and sanitizes in 45 minutes. This model does not have the large controller disk or fan feature and is smaller in size. This is a great option for people who just need a basic sanitizer, or a more compact unit for ease of travel. MSRP: $99.95
***Both units are universal in to shoe size. Each model has a different power cord, meaning the power cords are NOT universal between models.
What is the warranty for the SteriShoe® sanitizer?
The SteriShoe® sanitizer comes with a limited one year warranty against defects in materials or workmanship. To see the full warranty, click here.